Video Tutorials

Tool Tips

Control Bar and Player Customization

Analytics

Resizing your video player

Adding Players to your site pages

Changing your images

Changing your playlist video order

Email Capture Feature

Useful Blog Posts

What happens to your video after you upload it?

When is it acceptable to auto play a video?

Where to find free video footage

Changing images in a Facebook video post

Support

• We are available 24/7/365 at wixsupport@iplayerhd.com

How do I prepare my videos for upload?

• Render your videos in their native resolution and framerate at 10,000 kbps (10 mbps) as H264 (the codec) and as MP4 (the container). We accept just about any format but this recommendation is the optimum configuration.

What is the maximum video file size you accept?

• The maximum upload size is 50GB for free accounts and 50 GB for premium accounts.

Is there a maximum length?

• There is no maximum length so long as the file is 50 GB or less.

May I leave the page while uploading?

• Yes. You may close out your iPlayerHD settings window and edit your site.  Reopen the iPlayerHD settings window and your video will either be uploading or complete.

When I upload a video, is it automatically added to the player?

• Yes. Once the video has uploaded and has completed processing, you will see the player refresh and your video will appear.

 

How do I add the app to more than one page?

• There are two methods. The first is to copy an existing app (right click to copy) and then paste it in the new location. The other is to go to the Wix App Market and add it from there.

May I add the iPlayerHD app multiple times to the same page?

• Yes.  There is no limit.

How do I delete a video from my account?

• iPlayerHD settings window -> Main -> Manage Videos -> Videos -> Click on the video to be deleted -> Click on the delete icon

How do I upload a video to my player?

• iPlayerHD settings window -> Main -> Manage Videos -> Upload

How do I manage the videos in my playlist?

• iPlayerHD settings window -> Main -> Videos
  
  To reorder, drag and drop the videos.

How do I share my video on Facebook or Twitter? 

• iPlayerHD settings window -> Main -> Videos
  
  Click to the right of the video and then click edit. In the window that opens, select “share”. Click on the Facebook or Twitter icon to share.
  
  You may also share your video via a link – that link opens a page with your video.
  
  Like this - http://iplayerhd.com/player/video/3a90dbe3-8dee-4654-ac73-2b1bbd59478c/share

How do I change the colors of my player controls and fonts?

• iPlayerHD settings window ->Design -> Turn on Custom Colors
  
  The default colors when custom colors are turned on are colors chosen by Wix that match your site colors.
  
  To change them, choose the element you wish to change and open the color chooser by clicking on the square box.

How do I change the background color of my player?

• The background color is the color behind the player – for example, the color you see behind the video thumbs when you have two or more videos in a playlist.
  
  To change the color, iPlayerHD settings window ->Design -> Turn on Custom Colors and then choose Player Background.
  
  To make the background completely transparent, move the slider associated with the Player Background all the way to the left.

What are the general settings?

• Auto Start
• Require password
• Capture email address
• Loop Videos
• Auto play next video in a playlist
• FrameCatch™
• Display as popover

What are the display controls?

• Show play button
• Show controls
• When to display controls (mouse over, always, never)
• Social sharing
• Allow full screen
• Include download link
• Show video titles
• Show video descriptions

My video will not play while in the edit mode. What am I doing wrong?

• You are doing nothing wrong. Wix offers a preview option in the navigation bar at the top of your edit page. Click on that to watch your video and observe its features. Full screen will not work in preview mode.

May I use my own images for the poster image in the player?

• You may upload your own images using the uploader or you may use our image grabber which allows you to watch your video and grab the image you want to use.
  
  Then, iPlayerHD settings window -> Main -> Videos
  
  Click to the right of the video and then click edit. In the window that opens, select the image you uploaded.

How do I grab an image?

• iPlayerHD settings window -> Main -> Videos
  
  Click to the right of the video and then click edit. In the window that opens, select “grab image”. Watch the video in the player that opens and choose your frame.  You may also choose any of the images available in the window.

Freemium Features

• One video limit
• 50 GB maximum upload file size
• 1 GB of monthly bandwidth
• HD delivery to all devices
• Custom sizing of your player
• Custom image uploading
• Grab image from video
• Auto start videos
• Passwords
• Social sharing
• Show control bar options
• Video analytics
• No limit on the length of the video so long as the file is 50 GB or less

Premium Features

• All free features as listed above
• The only limit is 100 GB of storage and it's easy to increase. Just ask.
• 50 GB maximum upload file size
• Unlimited video length
• 1000 GB (1 TB)of monthly bandwidth
• FrameCatch™
• Video Looping
• Download link enables viewers (if turned on) to download video
• Display video as a popover lightbox
• Control bar customization – change the colors of various elements.
• Playlists – add one or more videos to a playlist
• Email Capture

Under Layout, what is Video Format?

• This setting, which is by default 16:9 because the vast majority of video is that ratio, ensures your player resolution matches your video resolution. Resizing your player manually will always result in a final resolution of 16:9. Change it to 4:3 if your video is 4:3 or turn it to Free Size if it is neither 16:9 or 4:3.

How do I resize the player?

• The auto resizer will guarantee the final resolution of the player matches your video so there should be no black bars in your player when you have completed the manually resizing – unless you have black bars in the video itself which will always remain.
• Click on the player which will activate the corner grab thingies. Grab the bottom right corner with your mouse and stretch the player to fit your space.

How do I set up my player for mobile?

• Wix offers a mobile edit tool in the navigation bar of the page you are editing. Switch to mobile view to see how your iPlayerHD player responds to mobile. If you have a right side playlist chosen for your desktop view, this will automatically be converted to a bottom playlist for mobile. Right-side playlists do not function well on mobile screens so we have disabled them.

What is the difference between your Wix App and the product at www.iplayerhd.com?

• The app is integrated into the Wix site building platform and is the simplest method for placing video on your Wix pages. Videos loaded at iPlayerHD cannot be embedded in a Wix page.

Why pay for video when I can embed YouTube for free?

• YouTube often places ads in videos that distract your site visitors.
• YouTube always places their logo in every video and a simple click moves your hard-earned site traffic away from your site to a YouTube page.
• iPlayerHD will always deliver a higher quality video than YouTube.
• iPlayerHD will provide live support. YouTube offers no support.
• iPlayerHD offers many more features than YouTube. For example, email capture.

What happens when I use all of my bandwidth?

• We will send you an email when you have used 75% and 90% of your allowance so you have time to reach out to us for more bandwidth. We charge $.15 per GB above the 1000 GB included in the Premium monthly plan. However, exceeding 1000 GB in a month is extremely rare and we keep a close watch on every account to keep your videos playing.
• Free users need to upgrade to Premium once they exceed their 1 GB monthly allowance.
• Bandwidth resets to zero at midnight UTC on the first day of every month.

I received an email titled "Processing Incomplete". What does this mean?

• Occasionally, a file is uploaded that we cannot optimize. It's rare but it does happen.   
• If the uploader indicates an error with your file, email wixsupport@iplayerhd.com for assistance.

Is it easy to cancel?

• You may cancel at any time. Wix collects all subscription fees so you need to go to your Account Manage and locate Manage Subscriptions where in one simple click, your billing is cancelled.

Is there any iPlayerHD branding in my player?

• There is no branding or advertising ever in your iPlayerHD-hosted videos.